Valerion Warranty FAQ

1. How long is my Valerion projector covered?

Your projector comes with:

• 1-year standard warranty
• 1-year free extended warranty

Total coverage: 2 years from the date you sign for the package.
Register your extended warranty here: https://www.valerion.com/extended-warranty

2. What does the warranty cover?

• Quality-related defects on items sold directly by Valerion or authorized resellers.
• Repair or replacement with a factory-refurbished model of equal value, or a new item if unavailable.
• Replacement products follow the original warranty period, or 3 months from replacement, whichever is longer.

Note: Warranty is valid only in the country of purchase. Taking the product abroad voids coverage.

3. How do I submit a warranty claim?

1. Provide proof of purchase (order number, invoice, or dated receipt).
2. Allow Valerion to document troubleshooting.
3. Provide the serial number and/or photo of the defect.
4. Return the item if required for quality inspection.

Claims must be submitted within 90 days of starting the process. Claims beyond the warranty period or 90-day claim window cannot be processed.

4. What counts as valid proof of purchase?

• Order number from Valerion or an authorized reseller
• Sales invoice
• Dated receipt showing product description and price

Multiple proofs may be required in some cases (e.g., payment confirmation + shipping address).

5. Who pays for shipping?

The buyer is responsible for shipping in these cases:

• Returns not due to defects
• Items taken outside the original purchase country
• Accidental or unauthorized returns
• Personal items
• Items claimed defective but found to be working
• International shipping of defective items

Prepaid labels provided by Valerion cover shipping damage for quality-related returns only.

6. What is NOT covered by the warranty?

• Items without valid proof of purchase
• Lost or stolen products
• Expired warranty items
• Non-quality issues after 30 days
• Free or promotional products
• Repairs by unauthorized third parties
• Damage from misuse, accidents, or improper operation (e.g., drops, water, extreme temperatures)
• Purchases from unauthorized or illegitimate sources

7. Is Valerion responsible for lost data or personal items?

• No, Valerion is not liable for lost data.
• No, Valerion is not responsible for personal items sent with returns.

8. How do I start a warranty claim?

Email support@valerion.com to begin the process.

Valerion will respond within 48 hours.